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Patient Resources
Helpful information to make every visit easy and stress-free.
Insurance & Accepted Plans
We work with many major insurance plans and are committed to making the billing process as straightforward as possible. Before your visit, please verify with your insurance provider that we are a participating provider.
Payment for deductibles, co-payments, non-covered services, and any outstanding balances is due at the time of your appointment. We accept cash, checks, Visa, Mastercard, American Express, and Discover.
Don't see your plan? Call us at 407-345-0005 — our staff is happy to help with coverage and eligibility questions.
Emergency Care
In a medical emergency, please dial 911 immediately.
For urgent concerns during office hours, please contact our office for guidance. After hours, a physician is available on call for urgent situations. Please note that if an after-hours call requires physician involvement, a $25 after-hours service fee will apply.
Location & Office Hours
We are located at 5979 Vineland Road, Suite 310, Orlando, Florida 32819.
Office Hours:
Monday - Thursday: 8 am - 4:30 pm
Friday: 8 am - 12:30 pm
Laboratory Services: Begins at 7:30 am
Appointments
Appointments are available Monday through Friday and are scheduled in advance. Please call our office to arrange a convenient time. We make every effort to stay on schedule and will notify you if there is a delay. If you are unable to keep your appointment, we ask that you notify us as soon as possible by calling 407-345-0005.
Missed appointments or cancellations without at least 24 hours’ notice may be subject to the following fees:
- $25 for general appointments
- $50 for missed physical exams
Telemedicine Visits
Secure virtual visits are available for appropriate medical concerns. Telemedicine visits are conducted by appointment and require an internet-connected device. Please contact our office to determine eligibility.
Prescription Refills
Please review your medication needs prior to your office visit so refills can be addressed at that time whenever possible. Prescription refills may be provided for up to one year or until your next scheduled visit. Please allow 48 hours for refill requests to be processed.
Phone Calls
Please feel free to contact our office if you have questions or concerns. In some cases, insurance requirements may require a referral for continuity of care. For referral-related requests, please contact our office at least 72 hours in advance by calling 407-345-0005 ext. 103.
Payment & Billing
If you have questions regarding an invoice or insurance billing, please contact our billing department at 321-274-1862.
Medical Records
Your medical records are private and protected. In accordance with HIPAA regulations, no medical information will be released to anyone—including family members—without your written authorization. If you have questions regarding your medical records, please contact our office at 407-345-0005 ext. 106.